Help Centre

Login

Solving issues with email login

  • If your password is not working, please first recover your password.
  • IMPORTANT: If you cannot find your password reset email, check your spam folder.
  • If you continue to have issues, please consider using Facebook or Google login as these services are more reliable.

Solving issues with social login

  • Should you have an issue with social login please ensure you are using the correct social account to login. This process is primarily managed by your social media platform.

Changing your email address

  • To change your account email address, please login and visit your account page.
  • IMPORTANT: You must know your password to make this change, if required please recover your password first.

Live Streams

I'm a Customer

Accessing events

  • To access a live stream event, please visit the live page.
  • You must have purchased a valid ticket to access a live stream event.
  • Tickets can be purchased before and during events from the live page.
  • Your ticket is connected to your Half Wild account so please login with the same account you used to purchase your ticket.

Video stream issues

  • Please use Chrome or Firefox to view the stream (Other browsers should work but are not officially supported)
  • Should the live stream stop or experience issues, please try refreshing the page after some time.
  • Our live stream platform is currently in beta and we are working hard to make it the best possible experience for you, should the stream stop, please be patient while we work to restore it.

Refund policy

  • We do not offer refunds for live stream tickets.
  • Should a live stream event experience major issues and be stopped we will reschedule or provide free access to an alternative event.

I'm an Artist

Guidelines and support

Artist applications

  • Keen to play some phat beats for us? Check back soon for an application form. 🙂

Social Network

Changing your social name

  • To change the name that appears in the social feed, please update your first and last name on your about page.

Changing your username

  • To change the username that appears in your profile link, please visit your account page.
  • IMPORTANT: You must know your password to make this change, if required please recover your password first.

Still need help? Please contact us.